Frequently Asked Questions - BIG4 Kingaroy Holiday Park and Cabins

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This page contains answers to the most frequently asked questions we receive about the BIG4 Kingaroy Holiday Park. You can skip to any section of this page by clicking one of the links below:

Top 10 Questions
Room Types
Pricing
Credit Cards
Payments
Reservation Process
Park Policies
Confirmations
Cancellation/Change of a reservation
Extra facilities
Directions

Top 10 Questions: Q: What does the price include?; A: The price stated is the total amount payable for accommodation only, and can be affected by the amount of persons staying.; Q: Can I make a reservation without a credit card?; A: Not online. Reception will need to be contacted directly to discuss further.; Q: How do I know my reservation is confirmed?; A: Once the booking has been received and the deposit taken, an email confirmation/receipt will be forwarded. Please check for accuracy.; Q: Can I cancel or change my reservation online?; A: Yes. Reply to the original confirmation with your request or contact Reception directly. Please refer to our Booking and Cancellation Policy.; Q: Where can I find the contact information?; A: Our Contact Us page has all our contact details, along with a Google Maps location map.; Q: How can I see how much it will cost?; A: Click on the 'Book Now' button at the top left of each page; 'Select Accommodation' and you'll receive a quote at Step 2.; Q: I am entering my credit card details, when will I pay?; A: When your booking has been received by Reception, your deposit and any booking costs will be charged to the credit card. Please refer to our Booking and Cancellation Policy.; Q: How often is the accommodation serviced?; A: Accommodation is serviced weekly for stays of 8 days and longer. Extra services can be arranged for an additional charge.; Q: Do you require a deposit or a payment in advance?; A: A sum equivalent to the standard rate of the first nights' accommodation will be charged as a deposit. In addition, any booking costs as per our Booking and Cancellation Policy will be processed. On arrival the balance is payable. Please note that during peak season, Christmas, Easter and other long weekends the deposit required may be greater.; Q: We have children; can we get extra beds/cots in the accommodation?; A: Depending on the type of accommodation sought, we may be able to arrange extra beds/cots. Contact reception for further information prior to booking. Extra charges may apply.

Room Types: Q: What is the difference between a cabin and a villa?; A: The main bed in a villa is queen sized, are more spacious and better appointed. Cabins and Villas are fully self-contained with an ensuite and air conditioning. Park Cabins are not equipped with an ensuite or air conditioning.; Q: What is the difference between a Budget Ensuite Cabin and a Family Ensuite Cabin?; A: Both cabin styles are fully self-contained with reverse cycle split air conditioning, The bedrooms are small with a wardrobe. Other inclusions include a TV with DVD player, full size fridge, cooking facilities and a deck. The Family Ensuite Cabins have been renovated and have ceiling fans. For more information and to view images, visit our Accommodation page or contact Reception.; Q: What facilities do the Park Cabins have?; A: Park Cabins are ideal for the budget conscious. They are open plan with a double bed, bunk and a single bed. They are older style and facilities include a full size fridge, TV/DVD player, kitchenette, microwave, a fan and boost a large covered area with outdoor seating. They do not have air conditioning or ensuite. The Park amenities are nearby. Linen packs are provided to the main bed only. Linen may be hired for the other beds if required. More information is available on our Accommodation page.; Q: Are there any charges should we cancel or change our booking within the time period allowed?; A: The deposit will be refunded in full with the exemption of any booking charges paid.; Q: Can I request that an extra person stay in our accommodation after booking?; A: Click on our Accommodation page and check how many people are included with the tariff. Should the total amount of persons exceed the total included in the tariff, an extra charge will apply. Please contact Reception for further information.; Q: Do you have a site map of the Park?; A: Yes. Click on the Park Facilities or Accommodation pages and download a PDF map.

Pricing: Q: What does the price include?; A: The price stated is the total amount payable for accommodation only and can be affected by the amount of persons staying.; Q: Are the prices shown per person or per cabin/villa?; A: The price shown is based on the total amount of persons staying for the entire stay.; Q: Is GST included in the tariff?; A: Yes.; Q: Is breakfast included in the price?; A: No. Breakfast is available to your cabin/villa/site 7 days a week and charges apply.; Q: Do you offer discounts to seniors or automotive group members?; A: No. We are a BIG4 member park and recognise current BIG4 loyalty card members.; Q: Do I pay full price for my child(ren)?; A: Infants under 2 years are free. Child rates apply when the maximum amount of persons included in the tariff has been exceeded. Children aged from 2 to under 16 are charged at child rates.

Credit Cards: Q: Can I make a reservation without a credit card?; A: Not online. Contact Reception for more information or to make a booking direct.; Q: Can I use a debit card to complete my reservation?; A: Not online. Contact Reception for more information or to make a booking direct.; Q: Can I make a reservation for myself using someone else's credit card?; A: No. Only the person named on the card is authorised to use their card.; Q: Will my credit card details be stored?; A: Once we are satisfied that there are no outstanding monies, your credit card details are deleted.; Q: Which credits cards can I use to complete my booking?; A: MasterCard and Visa card (1% transaction charge applies) and American Express (4% transaction charge applies).; Q: Are my credit card details safe?; A: Yes. They are stored until departure and then deleted - please refer to our Booking and Cancellation Policy.; Q: The credit card that I used to make the booking is no longer valid - what should I do?; A: Please present your new card or another card in your name when you check-in.

Payments: Q: I am entering my credit card details, when will I pay?; A: Reservations will charge your card for the first night's accommodation and any booking charges once the booking has been received. The balance will be payable on arrival.; Q: Can I pay for my accommodation in advance?; A: You may choose to pay more than the required deposit. Should you cancel within the cancellation period of 3 days you will be refunded any additional monies paid. The Park will retain the equivalent of the first night's accommodation and booking costs. If cancelled within the time period allowed you will be refunded the entire amount less booking charges.; Q: Can I pay for my stay at the Park with a different credit card other than the one used to make the reservation?; A: Yes. Please ensure that the card provided to Reception is in your name.

Reservation Process: Q: How do I make a special request?; A: Enter the required details to make a booking and when on the 'Complete Reservation' screen make the request. Please note that while we will endeavour to meet that request we cannot make any guarantees. Feel free to contact Reception to discuss further.; Q: How can I find out how many bedrooms are in a cabin/villa?; A: Visit the 'Accommodation' page for more information.; Q: How can I make a group booking?; A: Either contact us by telephone or view our Contact Us page and drop us an email.

Park Policies: Q: I would like to arrive earlier than the stated check in time. How can I make arrangements?; A: Contact Reception the morning of arrival and discuss the possibility of an early check-in.; Q: What are the check-in and check-out time at the Park?; A: Check-in time for sites are 12.00 midday and check-out time is 10.00am. Accommodation check-in 2.00pm and check-out 10.00am.; Q: How do I get more information about the cabin/villa and Park facilities?; A: For more information on cabins/villas visit our Accommodation page, and for Park facilities visit the Park Facilities page. Contact Reception for more information.; Q: I would like to check-out after the stated check-out time?; A: Discuss the possibility of a late check-out with Reception the morning of departure.; Q: I would like to request a smoking cabin/villa however I can only choose a non-smoking cabin/villa. How can I request a smoking cabin/villa?; A: All of our accommodation is non-smoking as are all common areas. Smoking in our accommodation will result in a substantial charge to the guest for cleaning and deodorising. Please refer to our Booking and Cancellation Policy.; Q: Does the Park accept dogs?; A: We welcome dogs to the Park on sites only at the Managers' discretion. Unless required by law, we not do accept any dogs/pets in any Park owned accommodation or other buildings. Please refer to our Booking and Cancellation Policy.

Confirmations: Q: How do I know my reservation is confirmed?; A: Once the booking has been received and the deposit taken, an email confirmation/receipt will be forwarded. Please check for accuracy.; Q: I have booked a cabin/villa, however I did not receive a confirmation by email. What do I have to do?; A: Contact Reception by email or telephone and request a copy tax invoice/confirmation.; Q: Are the facilities in the cabin/villa that I have booked guaranteed?; A: Yes. We cannot guarantee a particular cabin/villa number, however you are guaranteed that you will receive the facilities that you have booked.

Cancellation or Change Of A Reservation: Q: Can I cancel or change my reservation online?; A: Yes. Reply to the original confirmation with your request or contact Reception directly. Please refer to our Booking and Cancellation Policy.; Q: If I wish to cancel my booking will I pay a cancellation fee?; A: If cancelled within the time period allowed you will receive a full refund less any booking charges paid. If cancelled outside of the time period allowed the Park will retain the deposit equivalent to the first night's accommodation and any booking charges paid.; Q: Where can I find the cancellation policy?; A: Please refer to our Booking and Cancellation Policy.

Extra Facilities: Q: How do I know if the Park has parking facilities and how can I reserve it?; A: Each cabin/villa has (1) designated parking spot. Extra parking is limited and must be requested and the request may be approved dependent on availability.; Q: Can the Park store my luggage before check-in or after check-out?; A: Yes. Please be aware that we will not take any responsibility for the luggage stored by us and that we will hold luggage for a maximum of 24 hours.; Q: How do I find out if the Park has a certain facility?; A: Click on our Park Facilities page or contact the Park directly.

Directions: Q: Where can I find the address of the Park?; A: All our contact details can be found on our Contact Us page, along with a Google Map location map.; Q: Where can I get directions to the property?; A: You can use the Google Map on our Contact Us page to get directions to the Park.